Frequently Asked Questions

Applicant FAQs

We have put together answers to some of the most common questions that applicants ask us about the application portal. We hope that this helps you! If you have any other questions please do not hesitate to contact us.

1. How do I create a new online account to submit an application form?
   Contact your student coordinator and we'll be happy to get that set up for you! We'll need to know the school and term you wish to apply for.
   
   
2. How do I log in to my account?
   Go to our application portal and enter the email address and password with which you registered your account.
   
   
3. What if I forget my password?
   Use the forgotten password feature. We will identify you and send the password securely to your registered email address, or give you access to reset your password.
   
   
4. How to access and edit my application forms?
   Log in to your account and click on the blue "Go To My Application" button that appears at the top of the page, right next to your profile icon.
   
   
5. Can I take my time to complete the application forms?
   Yes, you can save each section and come back to it at a later date. Please note the page will 'time-out' if inactive for a period of time. Keep saving your application to ensure no data is lost. To help you complete your application forms, we created a guide for you. Check it out here!
   
   
6. Can I edit after submitting my application forms?
   No, once you have submitted your forms, we review the information that you have provided. We may ask you for more information, but you can't edit your application.
   
   
7. Can I track my application after submitting?
   Yes, just log in and your application status will be on the right. The process takes more or less time depending on the school, term and other factors. If you have any questions, please get in touch with us via the "Messages" tab on your dashboard.
   
   
8. How to submit my documents?
   Log in to your account and click on the blue "Go To My Application" button that appears at the top of the page, right next to your profile icon. You’ll find a section on the right called “Documents Upload”.
   
   
9. I have submitted my application. What happens next?
   You will receive an acknowledgment email once we receive it, and your application will be checked by ourselves, and then the school. Depending on the number of applications submitted, it may be up to one week before you hear back from us, but we will try to get back to you as quickly as possible. Please bear with us - we will probably be receiving many applications and want to ensure that each application is reviewed carefully.
   
   
10. Can I contact someone about my application?
    Yes, if you have any questions during the application process please get in touch with your coordinator via the "Communication Inbox" that you see on your dashboard once you login.
    
    
11. How long does it take to get the school's approval?
    Once the school has reviewed your application, it can take up to 2 weeks to get their final approval. We're sorry for the wait, but we will let you know as soon as we hear back from the school.
    
    
12. When will you look at my documents?
    We process documents when the application period for that term opens. You can always see which term's applications are being processed by going to our website.
    
    
13. What do I do while I wait?
    We highly recommend checking out our blog! It has a lot of information about not only the application process, but also Japanese culture and life in Japan! You can even learn some Japanese idioms and customs while you're there.
    
    
14. How do I chat with you?
    Log in to your account and scroll down. You'll see a dashboard with several tabs. Click on the "Messages" tab to access the Communication Inbox and chat with us. Depending on the number of programmes you are applying for, or how far you’ve gone into the process, multiple chats might be available. Make sure to select the right chat before writing and sending your message.
    
    
15. How do I manage my study abroad from application to arrival?
    During the whole process, we will support and guide you through all the steps. We will assign you tasks when you need to do something, and we will share all the information and necessary resources with you via the "Letters" and "Resources" tabs of your applicant dashboard. We will also send you email alert notifications when needed.
    
    
16. I don’t receive your emails. What should I do?
    Check your spam folder - our emails might end up there. Please make sure your inbox is not full, and add [email protected] email address to your whitelist/trusted contacts. If you keep facing any issues, please contact the coordinator in charge of your application.
    
    Unfortunately, our emails could be dropped for any of the following reasons:
    - Your spam checker app filters our emails as spam content
    - You provided an invalid email address
    - Your inbox is full